Terms of Service

These terms apply to your use of aktascommercellc.com and to any order you place through it. The site is operated by Aktas Commerce LLC (“we”, “us”), a Delaware limited liability company trading as TurfHaven. By using the site or placing an order, you agree to these terms.

Who can order

You must be at least 18 years old and able to enter into a binding contract. We ship within the United States only.

Products and descriptions

We describe our product as accurately as we can, including its dimensions, materials and intended use. Colours can vary slightly between screens and between production batches of artificial grass.

The rug is a decorative artificial grass product for indoor and outdoor residential use. It is not designed to bear vehicle traffic or heavy structural loads.

Prices and payment

All prices are in US dollars and shown on the product page. Shipping is free. Sales tax is not currently applied; if that changes, tax will be shown separately at checkout before you pay.

We reserve the right to correct pricing errors. If an order is affected by an obvious error, we will contact you before charging you and you may cancel without penalty.

Orders

Your order is an offer to buy. We accept it when we send you a confirmation email. We may decline an order — for example if the item is out of stock, if we cannot verify the shipping address, or if we suspect fraud. If we decline after taking payment, we refund you in full.

Shipping and returns

Shipping timeframes and delivery terms are set out in our Shipping Policy. Returns and refunds are covered by our Refund & Returns Policy. Both form part of these terms.

Warranty

We warrant that the product will be free from manufacturing defects when it arrives. If it is not, contact us within 30 days and we will replace or refund it.

Beyond that, the product is supplied “as is”. Artificial grass is a consumable surface; wear from ordinary use, sun exposure and weather is expected and is not a defect.

Limitation of liability

To the extent permitted by law, our total liability arising from any order is limited to the amount you paid for that order. We are not liable for indirect or consequential loss, including damage to flooring, decking or other surfaces the rug is placed on or against.

Nothing in these terms limits liability that cannot be limited by law.

Use of the site

You may not use the site to break the law, to interfere with its operation, to scrape it at scale, or to attempt unauthorised access. We may block access where we detect abuse.

Intellectual property

The TurfHaven name, the site’s text, photography and design are owned by Aktas Commerce LLC. You may not reproduce them commercially without written permission.

Governing law

These terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules. Any dispute will be brought in the state or federal courts located in Delaware.

Changes

We may update these terms. The version in force is the one published on this page at the time you place your order.

Contact